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Shipping & Returns

Shipping Carrier

 

All international orders except for United States of America are shipped via DHL Express Mail only, and United States of America orders are shipped either via DHL Express Mail or UPS Surface Mail according to your choice from Logistics drop-down menu. You can find waybill number for tracking your parcels from the control panel My Orders.

 

We ship to international addresses. All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the sole responsibility of the client. We do not ship to PO Boxes.

 

Shipping Policy

 

Eastern Signs Manufacturing Co., Ltd. will not be held liable for any delays in the shipping of products. The delivery times indicated on this website are only estimates. These estimates should not be misconstrued as actual amounts of time for production. Eastern Signs Manufacturing Co., Ltd. will also not be held liable for any third-party carrier delaying in the delivery of products. Eastern Signs Manufacturing Co., Ltd. will honor its return policy for products that are not received in a customer's expected time frame if the shipment was not shipped out on the day specified when the order was placed or when artwork is approved. If the order was not shipped out on the day specified, no refund will be given. Eastern Signs Manufacturing Co., Ltd. will upgrade the shipping at no cost if the fault lies with Eastern Signs Manufacturing Co., Ltd. There will be no refund of shipping costs if a third party shipping company is responsible for a shipment not arriving to the destination on the specified date. A claim can be opened with the third party on your behalf and a refund of any kind must be issued by the third party shipping partner and not by Eastern Signs Manufacturing Co., Ltd. Please review the Return Policy to make sure your order can be returned.

 

All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the responsibility of the client. In the event that these fees are charged to Eastern Signs Manufacturing Co., Ltd., these fees will be paid on behalf of the client and in turn will be billed to the client. The credit card that was used to place the order will be charged for these additional fees.

 

Delivery Times

 

We extend a full range of shipping methods to meet your budget and your deadlines. 

METHOD

SPEED*

UPS Surface Mail**

Around 7 working days***

DHL Express Mail

Around 3 working days

Data taken from

https://www.ups.com/content/us/en/resources/ship/time_cost/help.html

http://www.dhl.com/en/express/export_services/export_time_definite.html

*These shipping speeds are estimates only. Delivery time will depend upon a combination of factors including the time the order was placed, the shipping method specified and the destination of the order.

**Applicable to UNITED STATES OF AMERICA only.

***Working days include from Monday to Friday, excluding holidays.

 

Shipping Rates

 

Upon checkout, you will be prompted to choose country to calculate the shipping cost for your entire order.

 

Once a shipment has left our facility, Eastern Signs Manufacturing Co., Ltd. will not be liable for rerouting a shipment to any address other than the one provided at time of shipment. Eastern Signs Manufacturing Co., Ltd. will not be responsible for any fees for rerouting or redirecting due to incorrect address information provided at the time of purchase/payment.

 

Order Tracking

 

As soon as your order is processed and shipped, we will send you a Shipment Notification e-mail. This Shipment Notification e-mail will include a list of the products in the shipment, the shipment destination, your specified shipping method and your tracking number.

 

Please note that it may take up to 24 hours before your tracking information is available from DHL.

 

Return Policy

 

All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the Return Merchandise Authorization (RMA) number clearly printed on the outside of the package. Return/Refund requests must be made within three days of the receipt date, and all items must arrive at our warehouse within ten days of the return request, no exceptions.

 

Every component and accessory (including free promotional items) must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levy a restocking fee up to 25% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

 

Eastern Signs Manufacturing Co., Ltd. is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by the Postal Service cannot be tracked to ensure delivery. Since Eastern Signs Manufacturing Co., Ltd. cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.

 

Graphics and Customized Products

 

Customized product orders do not apply to the return policy stated above. Customized items include but are not limited to any graphics, customizable color panels, flooring or special order items. Customized items will not be able to be returned unless it is filed and approved as a claim.

 

All graphics and customized product orders claims must be reported within 24 hours of receipt of merchandise. All claims include but are not limited to any such discrepancy between the approved online proofs and the merchandise that was received. All claims must be made in writing within 24 hours from the time of receipt of merchandise and should be directed to sales@eastern-signs.com. All claims made after the 24-hour period of receipt of merchandise will not be honored, no exceptions.

 

All printed graphics orders are to be handled very carefully. Eastern Signs Manufacturing Co., Ltd. must make the warning that all graphics purchased must be rolled with the graphic side of a graphic outward. If this careful instruction is not followed, delamination will most likely occur and Eastern Signs Manufacturing Co., Ltd. accepts no responsibility for any such damage to graphics. All graphics purchased from Eastern Signs Manufacturing Co., Ltd. are considered final sales. There is no warranty or refund period for graphics purchases. Please follow the claims policy as stated above for any claims issues.

 

If there is any question as to whether the product can be returned or not, please call (86) 750-3213-535, and ask a Eastern Signs Manufacturing Co., Ltd. representative.

 

Return Process

 

All orders from Eastern Signs Manufacturing Co., Ltd. may be returned within three days of receipt for a full refund. Requests after this date will not be honored. Please review the guidelines described in our Return Policy above. In order to return or exchange all or part of your order, please use the following steps as a guide:

 

Log in to your user account on the Eastern-Signs.com website.

Navigate to the Contact Us page by clicking the link on the bottom navigation.

Message RMA Request to us for the product(s) you intend to return or exchange.

You will be contacted by a representative from our Customer Service team regarding the details of your return request.

If your merchandise is eligible for return, we will issue you an RMA number, which must be printed on the outside of the package containing the returned goods.

Ship the returned goods to our facility using your preferred carrier. We recommend using a carrier that provides tracking or insurance to ensure delivery.

Once we receive and inspect your returned goods, we will issue your refund accordingly.

Customize Your Desired Display 86 750 3213535 sales@eastern-signs.com
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