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GRAPHICS
Q: Where/when do I upload my artwork?
A: Artwork may be uploaded at the time of order or up to 30 days after the order has been placed. If you placed your order without artwork, login your account and navigate to My Orders. Proceed to upload the required artwork. If your artwork has not been uploaded within 30 days of payment, your order will be cancelled, and you will be refunded.
Q: Have you received my artwork?
A: All successfully uploaded artwork will include a thumbnail with the products in your order. If you do not see your artwork thumbnail, please contact us at sales@eastern-signs.com for confirmation. Please have your order number ready.
Q: Will the guidelines print?
A: No, these are purely for your reference. The dotted lines in your preview will not be printed on your display.
Q: Why does my artwork appear fuzzy at 100% zoom?
A: Browsers render graphics at 72 or 96dpi. Since you are submitting images at 150dpi, the browser is rendering your file down for optimal viewing. The artwork we receive maintains its 150dpi and will print at 150dpi. For the most accurate visual representation of your artwork, open your artwork in Photoshop or Illustrator, and view it at a true 100% zoom.
Q: Which artwork formats do you accept?
A: PDF, AI, EPS, PSD, TIFF & JPEG are all accepted.
Q: Why isn't my file uploading?
A: Have you checked the graphic proofing walkthrough? If you're still having problems, one of our graphic designers will be able to help you get your artwork submitted. E-mail us directly at sales@eastern-signs.com or call (86) 750-3213-535.
ORDERING
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: Can I get a sample of your prints?
A: Please contact one of our account representatives at (86) 750-3213-535 and they will collect your information for sample prints and materials.
Q: When will my order ship?
A: Your ship date is based on your artwork approval and product lead times. Please check the specific product pages for their lead times. We require you to approve your artwork before we produce and ship your item/s.
Q: Can I add more products to my order?
A: We do not combine shipping on our products. Because of this, the easiest way to add to an existing order is to place a new order for the desired products.
Q: Can I edit/change my order?
A: Most orders enter production and ship within 24 hours, so please contact us immediately. No changes can be made once an order has shipped. Once artwork has been approved, we will begin production immediately; therefore, edits to the artwork cannot be made. E-mail sales@eastern-signs.com or call (86) 750-3213-535, and one of our customer service representatives will assist you with the changes.
Q: What are the transit times to my location?
A: This is dependent on your location and shipping method of your choice. Please check our Shipping Information tab under each product page for more details.
Q: May I have tracking for my order? / Where do I find tracking for my order.
A: Once your order has been shipped, tracking information will be updated in your account. You will also receive an e-mail notification with your tracking number. If you cannot find your e-mail notification, please check your spam folder, as it is an automated email and may be subject to your e-mail client's spam filter.
PRODUCTS
Q: How are you able to ship my products so quickly?
A: We print all of our products in our own facility. Instead of sending your graphics overseas and dropshipping hardware, we get your artwork printed right when you approve! Because we warehouse and have our very own printers, we can ship most products out the very next day.
Q: This is my first show, can you help me choose a display?
A: Absolutely! Our customer service representatives know the products inside and out. They would be more than happy to walk you through the experience and answer any questions you may have. Write them an e-mail at sales@eastern-signs.com or call us at (86) 750-3213-535.